Helpline: +44 (0)20 8497 9295

Frequently Asked Questions



What is roaming and how does it work?

Anytime you travel abroad, your phone connects to a network in the country you are visiting. This is called roaming. When you make a call while roaming, you incur charges that are much higher than your local charges. The network operator located in the country you are visiting will handle the calls you make and receive. Rather than charging you directly for their services, the new network operator charges your home network operator e.g. O2, Vodafone, T-Mobile, Orange. Your Home network operator adds up its share and you face a hefty bill at the end of the month.

You could find yourself paying as much as £2 a minute (and sometimes even more than that) just to receive a call while you are abroad.

What is the delivery Time for the Travel Talk SIM?

Delivery of stock Products will be made via first class recorded delivery. We will attempt to deliver the goods within five (5) Business Days from clearance of payment. Please note that we cannot be held liable for any delays in the delivery of goods which may not be in our control. If you have any specific requirements, contact our Customer Support team.

Which phones are compatible with the Traveltalk SIM?

The Traveltalk Sim will only work with an unlocked mobile handset. Please be advised, that occasionally handsets are only unlocked to specific networks, if this is the case then it won't pick up on local networks whilst you are away, which is very important. If you are unsure about your phone, try inserting a SIM card from another network into your phone. If it works normally, your phone is unlocked and ready for our Traveltalk SIM card. If a message such as 'SIM card restricted' appears, you will then need to unlock the phone. You can speak to your network operator to obtain the unlocking code or you can unlock most phones at many high street mobile shops. We recommend that you use a 3G mobile phone and that if you have any other mobile handsets that you test before travelling.

How do I make a call?

Please check our User Guide page to see how to make a call.

If you are experiencing any problems making calls, please contact our Customer Service Team here

Can I send text messages?

You can send and receive text messages with your Traveltalk SIM! Please check our rates page for our rates (make sure you change the 'calling to' option to a UK mobile network first!).

How do I top-up?

You can top up your Traveltalk SIM online via PayPal or using your credit card. We also offer a hassle-free automatic top-up service so you will never be left without credit on your Traveltalk SIM. To set up our Auto Top-up service, you can either register your details online, or call our friendly Customer Support department, and one of our agents will arrange the Auto Top-up for you.

When the credit on your SIM drops below £3, this will trigger an Automatic Top-up to your account by charging you the amount agreed upon when registering for this service. You can choose to top-up between £10 and £50. Each time you are automatically topped up, you will receive a notification both via a text message and an e-mail stating your credit card has been charged.

Customer Support: 0208 497 9295 or 80404 from your handset.

Customer Support: 0208 497 9295 or 80404 from your handset.

How can I check how much credit I have?

You can send a blank text message from your phone to the number 803, you will then receive a text message from us with your current balance - this service is free of charge. Alternatively, you can also check your balance online or speak to one of our advisors at Customer Support.

You can send a blank text message from your phone to the number 803, you will then receive a text message from us with your current balance - this service is free of charge. Alternatively, you can also check your balance online or speak to one of our advisors at Customer Support.

Can this SIM card be used in the UK?

Yes you can. Because it is a roaming SIM, it will roam between all the UK networks to give you the best coverage. Detailed rates can be found at the Traveltalk Rates Calculator.

What mobile number will I receive with my new Traveltalk SIM?

You will get a mobile number, starting with +447452.

Can I keep my UK mobile number?

No, unfortunately international number portability is not possible.

Does the roaming SIM card/credit expire?

No

Can I unsubscribe to the pre-arranged top-up service when my credit reaches the £3 threshold?

You can contact our Customer Services department on 0208 497 9295 - or 80404 from your handset once you are using the Traveltalk SIM.

You can contact our Customer Services department on 0208 497 9295 - or 80404 from your handset once you are using the Traveltalk SIM.

When do the charges start?

You will start to pay once the call is connected.

Is their any connection fee on outgoing calls?

There is a One off connection fee of 10p on all calls (Excluding any countries that are free). For more information visit call cost calculator at Traveltalk Sim Rates.

Will it be expensive for others to call me?

Calls made to your Traveltalk SIM number from the UK should be charged as Band FM11.

Calls to Traveltalk +447452 mobile numbers are charged at 16.8 pence per minute plus a call set-up fee from BT lines. Cost of calls from non BT operators & mobiles may vary, please check with your operator

Should I take my usual SIM card with me while travelling abroad?

When travelling, take your regular phone as a back up, but use Traveltalk SIM as your main contact number for making and receiving calls.

Can I use the roaming SIM within USA?

  • SIM’s purchased after 1st of February 2014 – Yes.
  • SIM’s purchased beween 1st December 2011 and 1st February 2014 – Only if your SIM has a USA PIN, you will need to manually set your mobile to the USA profile, when you switch your handset ON in the USA, please enter your USA PIN (from the SIM card holder) otherwise you will incur significantly higher charges.
  • SIM’s purchased before 1st December 2011 – NO.
  • Using our mobile handset will not require entering a PIN.


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